Universe Wall Clock

Order Processing Time

Below are the details regarding each dispatch option, including transit times and tracking information.

Same day dispatch

• Orders placed before 13:00 CET (Mon-Fri) are dispatched the same day.
• Shipped via major courier companies with a tracking code.
• No heavy or large items are shipped within this timeframe.

Dispatch in 24 hours

• In-stock items dispatched within 24 hours.
• Shipped via major courier companies with a tracking code.
• No heavy or large items are shipped within this timeframe.

Dispatch in 2 - 3 working days

• In-stock items are dispatched within 2 - 3 working days.
• Shipped via major courier companies with a tracking code.
• No heavy or large items are shipped within this timeframe.

Dispatched in 2 - 3 Weeks (Large & Heavy Items)

• For large items (e.g., sofas, armchairs, large storage, large dining tables, etc.), dispatch takes 2 - 3 weeks.
  • Process for Large & Heavy Items:
  • After placing your order, you'll receive a confirmation with the estimated dispatch date shown on the product page.
  • Within 5 business days, you'll receive an email with the expected delivery timeframe.
  • Within 2 weeks, we’ll notify you that a special carrier will contact you within 5 business days to arrange the delivery date.

Dispatched on a Future Date

• Some items have a scheduled future dispatch date.
• For items with a longer dispatch time, we will provide regular email updates with the estimated shipping date.
  • Process for Heavy Items with a Future Dispatch Date:
  • After placing your order, you'll receive a confirmation with the estimated dispatch date shown on the product page.
  • Within 2 weeks after the estimated dispatch date, we’ll notify you that a special carrier will contact you within 5 business days to arrange the delivery date.

Estimated Transit Time

Returns and refunds

You can return or exchange any unwanted item within 14 days of receiving it. We provide free exchanges for all items.

Once we receive your return, we will process your refund as quickly as possible.

How fast do you ship?

We offer different dispatch options based on the size of the items:

• Same-day dispatch: Orders placed before 13:00 (Mon-Fri) are shipped the same day.
• Dispatched in 24 hours: In-stock items ship within 24 hours.
• Dispatched in 2-3 working days: In-stock items ship within 2-3 working days.
• Dispatched in 2-3 weeks (Heavy Items): In stock heavy items are shipped within 2-3 weeks. We provide regular updates, and a special carrier will contact you to schedule delivery.
• Dispatched on a future date: Some items have a scheduled dispatch date. We’ll send email updates with the estimated shipping date.

Can I pay after delivery?

Yes, we offer payment after delivery. Consumers can use Klarna, while B2B customers can pay with Mondu. Simply enter your details at checkout and select the appropriate payment method to complete your purchase.”

What if I don’t like the product?

You can return or exchange any item within 14 days of receiving it. Exchanges are free, and refunds are processed promptly after we receive the return.

Do you offer trade discounts?

Yes, we offer special pricing for bulk and trade orders. Please contact our sales team at [email protected] for more information.

Do you offer intra-community delivery?

Yes, we provide intra-community delivery for business customers with a valid VAT number outside of the Netherlands and Germany. Please enter your VAT details at checkout or contact us for assistance.

Do I have to pay any import duties and tax?

For orders within the EU, prices include VAT, and no additional import duties apply. If ordering from outside the EU, local customs duties and taxes may apply, depending on your country's regulations.