Consumers and Businesses
Furniture Financing 

What is Mondu?

Mondu allows business buyers to "Pay by Invoice". Once the business information is filled in, a payment term is assigned based on the risk assessment, allowing you to Buy Now and Pay Later.

How does it work?

Step 1 You select Pay by Invoice at checkout;

Step 2 Fill out your business details;

Step 3 Once the risk assessment is complete, proceed to place the order;

Step 4 Pay the invoice in 7-90 days, through your preferred payment method - iDeal (Netherlands), SEPA DD (Euro Zone) or bank transfer.

 

Pay by Invoice (Businesses only)

We understand that flexibility in payment options is important to our wholesale clients.

For our B2B clients, we have partnered with Mondu to offer a pay after delivery option. Mondu is a third-party payment provider that allows businesses to pay for their purchases after they receive the goods. 

 

What payment terms do I have?

With Mondu, wholesale customers can make purchases at Furnicher and have the flexibility to pay  7/15/30/45/60/90 days after their purchase based on the credit assessment of your business.

What countries does Mondu cover?

Mondu is industry agnostic and works with merchants and buyers across Europe.

During checkout:

If you select the ‘Pay by invoice with Mondu' payment method during checkout, Mondu will ask for information about your company. Mondu then performs real-time analysis to assess your eligible credit limit.

What if I can’t find my company in the list of companies?

In cases you cannot find your information in the local business registry, you can manually provide your business details (business name, country, registration number, and address). 

Why do I need to send my information to Mondu before payment?

In order for you to use this payment method, Mondu needs to approve your company first and make sure that there is no fraudulent history. This way they can assess your credit risk and ensure that you will be able to later pay the invoice without issues. Without validating your business details first, Mondu cannot give you a credit limit. 

How long does it take to assess the fraud- and credit risk?

Almost instantly! Mondu will complete an online review of the provided details and notify you almost instantly of the result. In certain cases, Mondu needs more time to complete the review. In the case of a manual review, we will notify you online. A manual review can take up to 1 business day.

What happens during the manual review?

Usually, manual reviews are done within a few hours and a maximum of 1 business day. Keep in mind that until the manual review is done, the order will not be accepted.

Can I consider my order accepted before the review process finishes?

If you don’t have time to wait for the review process to end, you always have the option to pay directly for your order. If you choose to pay directly, you don’t have to pay to Mondu anymore once the review is finalised, as you have already paid.

Why was I rejected?

There are a few reasons why someone might be rejected for "Pay later by Invoice," such as suspected fraud, a low credit score, a high chance of late payments, discrepancies in provided information compared to what Mondu finds from registries or credit bureaus, or ongoing legal issues. If you disagree with the decision or need a higher credit limit, feel free to reach out to us. We can request Mondu to reassess your case. For a different decision, Mondu might require additional information about your payment history with us or your financial situation.

After approval:

After approval, you will be assigned a credit limit that you can use for your purchases. Once your company is approved, we can start with the process of your order, and the order amount is deducted from their credit limit.

What is the credit limit and how does it work?

When Mondu approves a customer, they receive a credit limit, which acts as a spending limit. Customers can use this limit for multiple purchases as long as they stay within its bounds. As customers pay their invoices on time, their credit limit increases.

What if I want to request a higher credit limit?

If you would like to request a higher credit limit, feel free to reach out to us. We can request Mondu to reassess your case. For a different decision, Mondu might require additional information about your payment history with us or your financial situation.

How to pay back to Mondu:

Once your order is placed, you will receive an email from Mondu with payment details. When the invoice is due, you should pay Mondu directly. You can pay your invoice through bank transfer, SEPA Direct Debit, or iDeal. You can find these payment methods through the emails you get from Mondu, just by clicking on the "Pay Online" button in Mondu’s emails. Alternatively in the emails you can find Mondu’s bank details. 

What happens if I pay late?

If you haven't paid as per your due date, kindly note that this means you will receive reminders from Mondu. This can be through, but not limited to, emails, phone calls, sms, whatsapp, until your invoice is paid. In the case we cannot establish contact with you and the invoice remains unpaid, we may forward you to a collections agency. In case of disputes please make sure you contact us as soon as possible, ideally before the invoice is overdue.

I have already paid, but I still received a payment reminder. What should I do?

Please consider 1-2 business days for payments to be processed, however should you have made payment before this, then kindly contact payments@Mondu.com with your payment confirmation and Mondu will review your payments for your purchases.

I do not agree with my invoice, what should I do?

If you disagree with your invoice, you should contact us at contact@furnicher.com as soon as possible, ideally before your invoice passes the due date. Our customer service team will be able to help you make the necessary changes to the invoice.

Where do I get a copy of my invoice?

You receive emails with your invoice attached from us, and otherwise please contact payments@mondu.com, and we will re-send your invoice to you.

I have already paid, but still receive payment reminders. What should I do?

Please contact us at payments@mondu.com and advise your invoice number and payment date, we can then review your account and will provide you with feedback on why you are receiving reminders.