Mumbai Rug, Natural jute round rug

Order Processing Time

Below are the details regarding each dispatch option, including transit times and tracking information.

Same day dispatch

• Orders placed before 17:00 CET (Mon-Fri) are dispatched the same day.
• Standard items shipped via DHL, DPD or PostNL with a tracking code.
• For large items (e.g., sofas, large storage, large tables), the delivery company will call to schedule delivery.

Dispatch in 24 hours

• In-stock items dispatched within 24 hours.
• Tracking code provided for standard items.
• For large items (e.g., sofas, large storage, large tables), the delivery company will call to schedule delivery.

Dispatch in 5-10 working days

• Items dispatched within 5-10 working days.
• Tracking code sent upon dispatch.
• For large items (e.g., sofas, large storage, large tables), the delivery company will call to schedule delivery.

Dispatch on a certain future date

• Items will be dispatched on a specified future date.
• If you order an item with a longer estimated dispatch time, we will keep you updated regularly via email with the expected shipping date.
• For large items (e.g., sofas, large storage, large tables), the delivery company will call to schedule delivery.

Estimated Transit Time

Returns and refunds

You can return or exchange any unwanted item within 14 days of receiving it. We provide free exchanges for all items.

Once we receive your return, we will process your refund as quickly as possible.